Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
friendly staff
new and very clean rooms
limited dining options
7.4/10
Very good
Rooms
6.5
Location
5.0
Service
8.0
Dining
6.5
Guest reviews
7.4/10
based on 5 reviews
8.3
8.3/10 based on 4755 reviews
Bob
United States,
November
2023
6.0/10
My stay at the hotel was quite average. The rooms were okay, not that great, but they had good natural light and were nicely decorated. The service was a bit short initially, but the staff turned out to be extremely polite and helpful, especially at the buffet. The location was close to the city center, but the ongoing reconstruction made it challenging to find and leave the hotel. The dining experience was delicious with a variety of food and drinks, although it was perceived as quite expensive. Overall, it was an average stay with some highs and lows.
Rooms
6.0
The rooms were comfortable without being luxurious. They had good natural light and were nicely decorated.
Service
8.0
Initially, the service was a bit short, but the staff turned out to be extremely polite and helpful, especially at the buffet.
Location
5.0
The location was close to the city center, but the ongoing reconstruction made it difficult to locate and even more challenging to leave Ulm.
Dining
7.0
The dining experience was delicious with a large variety of food and drinks. However, it was perceived as quite expensive.
Facilities
5.0
Tom
United States,
September
2023
6.8/10
I had a mixed experience at the hotel. The rooms were nicely decorated with good natural light, but I found some insects inside the room. The staff was really friendly and helpful, except for those at the buffet who were a bit short and not very friendly. The location was not perfect, being near the main train station but on the opposite side of the center, and it was a bit far from the city centre. The dining options were limited and quite expensive, although breakfast at the hotel was fresh and good quality.
Rooms
7.0
The rooms are nicely decorated, with good natural light. However, I found some insects inside the room. Hours before the normal check-in time, they are new and very clean.
Service
8.0
The staff was really friendly and helpful. However, some at the buffet were a bit short and not very friendly.
Location
6.0
The location is not perfect; it is near the main train station but on the opposite side of the center. Due to the refurbishment works all around, it was difficult to leave at night. However, it is a superb location, and it's only a 15-minute walk into the city, which isn't really a problem.
Dining
6.0
The dining had limited options, which was not great for a vegetarian, and it was quite expensive. However, the breakfast at the hotel had plenty of choice and was all fresh & good quality.